Privacy Policy

This Privacy Policy explains how ChatPress collects, uses, discloses, and protects personal information when you use our websites, applications, APIs, and related services.

We collect information directly from you, automatically through your use of the service, and from connected integrations.

• Account details such as name, email address, and company details.
• Billing and transaction details processed through payment providers.
• Workspace content such as chatbot settings, uploaded files, prompts, and usage logs.
• Technical data such as device identifiers, browser type, IP address, and event analytics.

We use personal information to operate, secure, and improve the service and to communicate with you.

• Provide account access, subscriptions, and support.
• Process payments and prevent fraud.
• Deliver product updates, service notices, and relevant communications.
• Monitor system performance, reliability, and abuse prevention.
• Comply with legal obligations and enforce our terms and policies.

We use cookies and similar technologies for authentication, preferences, analytics, and service performance.

You can control cookies through browser settings, but disabling some cookies may affect service functionality.

We do not sell personal information. We may share information with service providers and partners that help us deliver the service.

• Payment processors for billing operations.
• Cloud infrastructure, analytics, and security vendors.
• Professional advisors and authorities when required by law or legal process.
• Successors in connection with a merger, acquisition, or asset transfer.

We retain personal information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods vary based on account status, legal requirements, and operational needs.

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

No system can be guaranteed fully secure, and you are responsible for safeguarding account credentials and access controls.

Your information may be processed in countries other than your own. Where applicable, we implement safeguards designed to protect personal information during cross-border transfers.

Depending on your location, you may have rights regarding access, correction, deletion, or restriction of your personal data.

You may request account updates or deletion by contacting us. We may need to verify your identity before fulfilling requests.

ChatPress is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. We will post updates on this page and revise the Last updated date.

Your continued use of the service after updates become effective indicates acceptance of the revised policy.

Questions or privacy requests can be sent to support@chatpress.heapvue.com.