ChatPress

Everything you can build with ChatPress

Branded chat, widget design, knowledge, products, lead capture, session review, and secure deployment in one system.

Website + document trained answersIntent-aware product and lead flowsSecure widget delivery and multi-bot control

Train

Real business sources

Launch

Native website journeys

Improve

Review and tighten quality

Core experience

Launch an assistant that sounds like your team, not a generic bot

Turn your website, documents, and product data into a branded assistant that answers in your business context.

Page-aware repliesBrand-safe answersAdaptive lead capture

Fast answers, tighter scope, and a voice that feels like your team.

See AI assistant

Live assistant

Website-side support flow

I need pricing help for the starter plan.

I can help with that. I can explain plan limits, product capacity, and what unlocks when you move from Basic to Starter.

Brand-safe repliesLead captureSuggested follow-up

Grounded answers

Replies stay grounded in your website, docs, and synced business context.

Retrieval-backed replies

Business-only response scope

Representative voice

The assistant responds like a website-side representative, not a generic AI tool.

Company-first tone

Prompt-driven identity

Also included

Response style control

Tune length, tone, and reply behavior to stay aligned with the brand.

Lead capture in flow

Capture contact details naturally inside the conversation without awkward re-asks.

Suggested follow-ups

Show one user-perspective next question as a clickable suggestion when enabled.

Multilingual support

Support multilingual replies while keeping the same business context underneath.

Brand and launch

Design a widget that feels native to the website from the first click

Shape the public chat experience, preview it live, and control how the widget looks and behaves from one place.

Identity and behaviorLauncher text by pageLive preview flow

A widget should feel native to the site, not pasted on after the fact.

Open widget studio

Studio controls

Identity and behaviour

Appearance and launcher

Live preview and publish

ChatPress widget

Live preview canvas

Identity and behavior

Set assistant tone, fallback behavior, and advanced controls directly from the studio.

Prompt-driven behavior

Plan-aware feature access

Appearance controls

Customize header, message bubbles, launcher, tooltip text, and button styling.

Launcher bubble settings

Brand-aligned widget surfaces

Also included

Launcher tooltip logic

Set a default launcher message or switch to endpoint-aware tooltip text.

Logo and icon support

Upload widget assets while keeping file uploads separate from manual icon URLs.

Live preview

Preview the widget before publish so the team can validate real behavior and layout.

Mobile-safe behavior

Keep widget behavior solid on mobile layouts, touch targets, and preview states.

Data foundation

Turn your website and docs into a reliable answer engine

Upload documents and sync website content so answers come from real business sources, not model memory.

Upload then syncWebsite ingestionReopen-safe status

Better source quality means better answers and fewer blind spots.

Explore knowledge

Step 1

Upload

PDFs, docs, and files

Step 2

Sync

Website content ready

Document sync pending

Document uploads

Upload PDFs and other documents into the assistant's knowledge layer.

Document-first ingestion

Clear upload flow

Sync-next guidance

Make it clear that upload is step one and sync is what makes content usable.

Two-step clarity

Visual sync prompting

Also included

Website ingestion

Pull in website content so the assistant answers from real public-facing pages.

Status verification

Keep reopened tabs aligned with the real sync state instead of stale indicators.

Chatbot-scoped retrieval

Scope knowledge to the active chatbot so each assistant stays in its own lane.

Knowledge improvement loop

Feed unanswered gaps back into knowledge updates and strengthen the next round of answers.

Commercial layer

Show product suggestions only when the conversation is ready for them

Connect product retrieval to conversation intent so users see relevant offerings at the right moment.

Intent-triggered cardsVisual product payloadsSafe link journeys

Product suggestions work best when they feel timely, visual, and earned.

See product flows

Intent detected

Surface products only when the conversation asks for them.

Product card 1

Image, title, price, and action in one visual card.

Product card 2

Image, title, price, and action in one visual card.

Intent-triggered suggestions

Trigger suggestions from direct and indirect buying intent, not every reply.

Direct intent detection

Indirect buying signal support

Visual product cards

Render products as cards with image, name, price, and link instead of burying them in text.

Image-first rendering

Commerce-ready UI treatment

Also included

Plan and permission aware

If product suggestions are off, the assistant should not talk like it can sell from a catalog.

Catalog indexing

Index products so retrieval returns structured, usable product data to the chat layer.

Hyperlink-safe journeys

Open product links without losing the widget or breaking conversation continuity.

Trust badges and context

Add simple trust cues like stock or freshness to make cards feel more dependable.

Revenue workflow

Convert chat intent into qualified leads your team can act on immediately

Lead capture in ChatPress goes beyond forms, giving your team the conversation and follow-up path together.

Captured contact detailsSession-linked lead contextOutreach generation flow

When intent appears in chat, the handoff should already have context attached.

View lead workflow

Riya

High intent for starter plan

Open lead

Arjun

Asked for pricing and product fit

Follow up

Sana

Requested callback after demo

Qualified

Natural lead capture

Accept lead details wherever they appear in chat instead of forcing a fixed order.

Accepts partial data

No forced third-field prompts

Lead detail workspace

Open each lead into a focused workspace with overview, session, and outreach context.

Overview tab

Session and outreach tabs

Also included

AI intent summary

Summarize the lead's intent and business context for faster qualification.

Generated outreach

Generate personalized outreach from the conversation tied to that lead.

Notes and status

Track progress with status updates and notes that stay visible to the team.

Exportable records

Export lead lists for external workflows without losing the in-app review quality.

Conversation review

See exactly how conversations unfold and where quality starts to slip

Sessions show how the assistant behaves in real conversations and where quality starts to slip.

Transcript replayHistory and sidebar reviewOperator utilities

Good chat products need visibility after launch, not just before it.

Review sessions

Session timeline

User asks for plan comparison

Assistant explains plan limits and suggests next question

User asks for pricing details

Reviewer tools

History

Transcript actions

Suggestion cards

Transcript replay

Open a conversation and inspect the full user and assistant transcript.

Message timeline

Readable transcript view

History access

Let repeat visitors revisit past conversations instead of starting from scratch.

Browser-linked history

Return-visitor continuity

Also included

Search and inspection

Find relevant message fragments faster with search-style inspection.

Transcript actions

Use message-level utilities like copy or export when needed.

Suggestion card review

Review suggestion-card behavior when follow-up prompts are enabled.

Reply-state clarity

Typing indicators, retry actions, and streaming feedback make reply state easy to understand.

Improvement loop

Spot your answer gaps fast and turn them into the next update cycle

Turn chatbot misses into structured improvement work instead of guessing what failed.

List and cluster viewsCleaner action-first table UXDirect link to training improvements

Answer gaps become much easier to fix when they are grouped and visible.

Inspect answer gaps

Query clusters

Pricing clarification requests

Product recommendation misses

Policy and refund questions

Improvement loop

Turn missed questions into the next knowledge update.

Unanswered list

Review unanswered queries and see where the assistant still lacks grounded context.

Missed-answer visibility

Operational review queue

Clustered understanding

Group similar misses so teams fix recurring gaps instead of isolated rows.

Pattern grouping

Less noisy review flow

Also included

Cleaner table schema

Keep the table focused on high-signal fields instead of low-value noise.

Compact actions

Resolve or review unanswered items with compact actions instead of row clutter.

Plan-aware previews

Preview locked areas safely while deeper workflows unlock by plan.

Training feedback loop

Use unanswered clusters to decide what to add next and improve future conversations.

Scale and control

Scale across chatbots with the controls, analytics, and safeguards teams need

Beyond the chat UI, ChatPress includes the operational layer that keeps teams in control as they scale.

Workspace-aware dashboardsSecure widget deliveryOrigin and plan controls

A chatbot becomes useful only when teams can manage it safely at scale.

See ops controls

Operations layer

The controls that make ChatPress practical at scale.

Workspace switcher

Analytics

Domain checks

Plan controls

Active workspace switching

Switch the current chatbot workspace and keep the rest of the dashboard in sync.

Current workspace model

Cross-page context consistency

Usage analytics

Track message and session activity so teams understand usage and volume patterns.

Usage charts

Operational visibility

Also included

Plan-aware features

Unlock deeper history, customization, multilingual support, and more by plan.

Widget authentication

Use tokens and verification checks so only authorized widget sessions can connect.

Domain verification

Verify origin and domain context so widgets run only where they are meant to run.

Multi-chatbot growth

Support multiple chatbots with default setup paths for new accounts and richer workspace control.